
Client management
Improve customer satisfaction by defining order turn times at the client and wholesale lender levels. This enables you to meet client Service Level Agreements as per your client’s requirements.
To further improve compliance, we have added the ‘Intent to Proceed’ functionality which requires the client user to provide an acknowledgement, certifying that the borrower has provided the intent to proceed for the order.
Our team has also made improvements for orders received from integrated systems and you can now choose whether the due date and fee in ValueLink or the Integrated System should be used when the order is created.